Our goal is your satisfaction. If there's a problem with your order, we'll do our best to make it right.

Product Return FAQ

   1.    Help! The item I purchased is defective!
   2.    Help! The item I purchased arrived broken!
   3.    What if I don't like what I bought?
   4.    What about Commercial Customers?
   5.    Can I return Used or Reconditioned machines?
   6.    What are the restrictions on returns? 

Help! The item I purchased is defective!
If you purchase an item for your home or office and it arrives looking fine but doesn't seem to work, please contact us immediately. We'll work with you to confirm that the item is broken and, if it is, we will ship a replacement immediately. We'll ask you to package the defective item securely - we'll send a carrier to pick it up at our expense. Items must be declared defective within one week of delivery - beyond that date they will be treated as warranty repairs.
Defective merchandise will be exchanged with the same merchandise.
If, upon inspection the item proves not to be defective, you will be charged for all associated shipping costs.
Help! The item I purchased arrived broken!
Don't worry, we'll take care of it. See the Shipping FAQ (above) for details.
What if I don't like what I bought?
You can return (almost) any item you purchase from The Expresso Shoppe for a complete refund (minus our shipping cost and the cost of any "bundle" items included with your purchase) for a period of 30 days from your purchase.
If you decide you're not happy with your purchase, please let us know. We'll work with you to try to identify another product that you might prefer and we'll issue a Return Authorization Number (RA Number) for the item to be returned. The RA Number must be displayed on the outside of any packages returned to us. No returns will be accepted without an RA Number.

Please note that we reserve the right to charge a minimum 15% restocking fee, depending on the condition of the product and packaging upon return.

Please review our Shipping FAQ information about damaged shipments.
What about Commercial Customers?
Commercial customers can also return (almost ) any item purchased for a complete refund (minus our shipping cost and the cost of any "bundle" items included with the purchase), but only for a period of 15 days from the date of purchase.
Can I return Used or Reconditioned machines?
Yes, you can, for a period of 15 days from the date of purchase, minus our shipping costs and the cost of any "bundle" items included with your purchase.
Please contact us to request a Return Authorization Number (RA Number) for the item to be returned. The RA Number must be displayed on the outside of any packages returned to us. No returns will be accepted without an RA Number.
Please review our Orders and Shipping FAQ for additional details about shipping to us.
What are the restrictions on returns?
Home, office, commercial and reconditioned machines can all be returned per the policies outlined above.
Unopened carafes, frothing pitchers and accessories can be returned for 30 days from the date of purchase.
Coffee and used accessories can not be returned.